ServiceSkills is America’s premier eLearning platform which equips your team with the skills they need to improve customer service levels and increase collaboration. Email Skills. Watch Anywhere, Anytime. LEARN MORE. CRM Learning's large selection of customer service training videos cover all aspects of representing the organization, including handling difficult customers, solving problems, providing stellar service over the phone, and more. Order the Complete 12 DVD Telephone Doctor Customer … How to Provide Extraordinary Service These snappy, bite-size videos and e-learning courses explore how you can put the service back into your customer service. Learn the skills you need to choose the right Customer Service candidate. This video shows a comedic situation from the TV show “Two Broke Girls”, … Telephone Customer Service and Phone Skills Training videos that teach basic telephone customer service skills and phone etiquette. What makes The Guest 2nd Edition training stand out from all other Customer Service training programs is its memorable approach to the simple … Despite popular belief, the phone is still the preferred method for customer service. Learn the fundamental Restaurant Customer Service skills. Learn the Sales Skills you need to turn your prospects into customers. All video lessons are included in your access. Visit www.nancyfriedman.com for full details. Free Download: 50 Customer Service Training Activities for Live Chat and Telephone Teams. Train your team online in just 5 minutes a day. Short bite-sized customer service video lessons covering every aspect of Customer Service training. Learn how to turn Disappointed Customers into Satisfied Customers. The phone is one of the oldest and most personal customer service channels. 40 min Training Time. In many cases, if the phone … Grow your skills to present professionally and engage with any audience. Keynotes & On-site Workshops for Associations, Corporations and Sales Meetings featuring Nancy Friedman, The Telephone Doctor. Discover the techniques you can use to confidently converse with customers. On-Site Customer Service Training Workshops. The greeting and the speed that the phone is picked up can determine the customer's overall impression of the experience. Customer service training videos Help your team brush up on their customer service skills with these fun videos aimed at improving social skills and enhancing customer communication. What do you do when your customer has a problem? This is a great tool specifically for technical … Learn how to embrace and maximise Happy Customers. Training videos are available / deliverable via: Streaming (Pay-Per Learner), DVD's with Facilitator Materials, Digital Videos on USB Flash drive… The Guest, 2nd Edition Video A Media Partners Release. Customer Service Phone Training in The Internship. Effective training to develop this skill requires extensive role playing and feedback from a coach who has a good ear for hearing the customer… Each of our 32 video lessons covers a different aspect of Phone … 5114 Balcones Woods Dr. Suite 307, #331 Austin, TX 78759 CALL NOW! Learn strategies to keep your video conferencing productive and respectful. If you wish to change your cookies options, you can manage this in your browser settings, however, this may affect site functionality. Start by training your team member from the beginning of a call. Dealing with angry callers can be a burdensome part of your job. From creating a great first impression and transferring a call effectively through to controlling the conversation, the depth of your phone skills will affect on your customer. Learn how to deliver great customer service to co-workers, suppliers and others. Customer Service DVDs A proven series of skill-driven training videos which cover the spectrum of customer service, customer success, client retention, help desk, telephone training and call center … Learn why customers cancel and how to save them. Jeff Toister is an author, consultant, and trainer who helps customer service teams unlock hidden potential. Learn the do’s and don’ts of how to communicate over Email. Your team can work … LEARN MORE. Learn how to professionally handle Rude Customers. Never interrupt. Training videos covering telephone courtesy by Kantola Productions. Learn the fundamentals of customer service in a retail setting. Learn the do’s and don’ts of Business Phone Etiquette. From first impressions to after sales, they use humour to ensure anyone who … Learn what hazards are and how to spot them. Learn how to turn Anxious Customers into Happy Customers. From dealing with an irate customer to learning how to handle an overly talkative customer… Trusted by over 30,000 HR leaders & trainers, these skill-driven videos will add instant credibility and proven content to your next customer service workshop, staff meeting or training session. Don't interrupt a complaining customer. Discover how trust is earned, the reasons it falls apart and how it’s regained. Learn to identify, deal with and report inappropriate Workplace Behaviours. It can be hard not to do this, but train your … By continuing to browse or by closing this banner, you consent to the use of cookies. While a phone call can feel like you’re talking directly to someone, it lacks the visual feedback of face to face contact. Learn the skills you need to professionally Deal with Difficult Customers. http://www.engvid.com/ Do you work in customer service? In this hilarious clip from the movie The Internship, a group of students take part in customer service phone training where their customer service phone … 512-402-5963 The protagonist surely overreacts in the … Learn to differentiate between different customer personality types. The Top 5 Customer Service Training Videos on YouTube 1. Each program in this comprehensive, five-part series addresses multiple customer service related issues. Its unique nature calls for a unique approach. Therefore, one of the first steps to achieving effective customer service by phone is having trained employees that possess specific skills necessary when dealing with customers. One of my favorite movies. The Top 5 Customer Service Training Videos; The Top 5 Funny Customer Service Videos; Now, the next time you need the perfect video to illustrate a point about customer service, you know exactly where to turn. Request a demo code. Learn what COVID-19 is and how to reduce the risk of infection. Canity has a library of hundreds of bite-sized training videos covering the fundamentals of Customer Service through to deeper concepts that will take your team to a new level. Handpick Your Training Modules Explore 400+ video lessons. Use these affordable high quality training DVDs to teach employee phone skills and customer service. The activities in this eBook can be great training materials to improve customer service or … The Six Steps in a Successful Tech Support Session. This website uses cookies to understand how you use our site and give you a better experience. Funny Customer Service. Learn how to impress every visitor with Reception Skills. All Customer Service / … Some customer service professionals seem to have a natural instinct for this, but with effective training and reinforcement, this is a skill that can be learned. © Canity - a product of Messages On Hold Australia Pty Ltd | All Rights Reserved | ABN: 47 009 438 528 |. 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